Refund Policy

1. Scope

This refund policy explains how we handle requests relating to any paid items that may be offered through Shinevitalbio. Our website currently provides free educational guides; this policy applies should any paid materials be offered in the future.

2. Your right to cancel

If you purchase a digital item, you may have a statutory right to cancel within 14 days under applicable UK consumer law. Where you ask us to begin supplying digital content immediately, you acknowledge that your right to cancel may end once supply has started.

3. How to request a refund

To request a refund or cancellation, contact us using our contact page or email, including your order reference and the reason for your request. We aim to acknowledge requests within 5 working days.

4. Processing time

Approved refunds are issued to your original payment method, normally within 14 days of us accepting the request. The time for funds to appear may depend on your payment provider.

5. Exceptions

Refunds may not apply where digital content has been fully supplied with your prior consent, or where a request falls outside the applicable time frame, except where required by law.

6. Contact

For any question about this policy, please reach us using the owner details in our legal notice.